Functional fluency is the art and skill of interpersonal effectiveness.

The functional fluency model and TIFF are both practical tools for developing the skills of emotional literacy.
They offer a complete system for enhancing self-awareness, understanding, empathy and social competence.

Human beings benefit from getting on well together. To do this they need to be emotionally literate.

A high level of emotional literacy is a key factor in the long-term success of any human enterprise.
Relationships in emotionally literate organisations inspire, support and motivate all those involved.
Leadership at every level is positive and empowering.

“The art of communication is being understood” Peter Ustinov

Using functional fluency
Functional fluency enhances life at work, home, school or college - wherever you need to relate well to people.
For example, functional fluency helps you to:

• sort out misunderstandings,
• use authority so that everyone benefits,
• manage the team so that members thrive,
• care for others without becoming worn out,
• enjoy being an individual in your own right.

You can benefit immediately from learning about functional fluency and how the model works.

Using TIFF
Undertaking TIFF will give you a functional fluency profile unique to you, and your own personal framework for developing your awareness and understanding of how you relate to others.
You can plan the changes of behaviour you want to make.
To do this you will have expert support and encouragement from a TIFF Provider.